PrintBase terms of service

Please read this Agreement carefully before using the Services. By using the website (the "Site"), and applications, features and other content (collectively, the "Services") offered by OpenCommerce Group, Inc ("PrintBase"), you signify your assent to become bound by the terms and conditions of this Agreement. If you do not agree to all the terms and conditions of this Agreement, you do not have any right to use the Services.

The Services, owned and operated by PrintBase, collect user and usage data to enable website and application owners to send e-mail messages efficiently to consumers based on their behavior. This Agreement applies to all users of the Services. Your use of the Services is an acknowledgment that you understand and agree to be bound by this Agreement, any fees applicable to you, any additional guidelines, PrintBase's Privacy Policy and Anti-Spam Policy, and any future modifications of this Agreement.

The Services are accessed by you ("User" or "you") under the following terms and conditions:
Subject to the terms and conditions of this Agreement, PrintBase may provide the Services, which are selected by you, solely for your own use, and not for the use or benefit of any third party. Services shall include, but not be limited to, the offering of any materials displayed or performed on the Site and related features (including, but not limited to text, data, software, graphics, photographs, images, illustrations, audio clips and video clips, also known as the "Content"). PrintBase may change, suspend or discontinue the Services for any reason, at any time, including the availability of any feature or Content. PrintBase may also restrict your access to parts or all of the Services without notice or liability. PrintBase may modify this Agreement at any time by posting a notice on the Services, or by sending you a notice via e-mail or postal mail. You shall be responsible for reviewing and becoming familiar with any such modifications. Your use of the Services following such notification constitutes your acceptance of the terms and conditions of this Agreement as modified. If at any time you do not agree to these terms and conditions, you must terminate your use of the Services. You will still remain liable for any obligations incurred or charges accrued on or before the date of termination.

You certify to PrintBase that if you are an individual (i.e., not a corporation) you are at least 18 years of age. You also certify that you are legally permitted to use the Services and access the Site. If you are entering into this Agreement on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such entity to this agreement, in which case the terms "you" or "your" shall refer to such entity. This Agreement is void where prohibited by law, and the right to use the Services is revoked in such jurisdictions.

You certify to PrintBase that if you are an individual (i.e., not a corporation) you are at least 18 years of age. You also certify that you are legally permitted to use the Services and access the Site. If you are entering into this Agreement on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such entity to this agreement, in which case the terms "you" or "your" shall refer to such entity. This Agreement is void where prohibited by law, and the right to use the Services is revoked in such jurisdictions.


Account Limits; Availability of Funds. Your Account may be subject to certain limits, which may affect your ability to make or receive payments or to withdraw funds. Any limits may be modified at any time. These limits may be affected by several factors, including without limitation our assessment of the risk associated with your Account, the amount of pending or potential Chargebacks we incurred, the information you provide, our ability to verify your account information, and requirements of law. In addition to account limits, we may restrict transactions to or from your Account or limit access to funds in your Account in an amount and for a period of time we deem necessary to protect us or other users including without limitation if (a) we are subject to financial risk, (b) you have violated any term of this Agreement, (c) we have pending Chargebacks or we believe we may have Chargebacks caused by our or our buyers’ purchase of your goods or services, (d) any dispute exists involving your Account or transaction conducted in connection with your Account, (e) needed to protect the security of our systems, or (f) required by law or court order or if otherwise requested by law enforcement or any governmental entity. We may inspect your Account for any reason.

Buyer Dispute Program. When you sell goods or services to us or our buyers, you will cooperate with us to resolve complaints submitted through our Buyer Dispute Program. You will respond to our inquiries and deliver to us any information requested by us regarding any disputed sales transactions within 5 business days of our request. If we make or receive a claim in respect of sale of physical goods (or any substantially consistent offer) concerning one of your transactions, you will deliver to us within 5 business days with respect to the transaction: (a) proof of delivery of the goods, (b) the transaction identification number, (c) a description of the goods, (d) a copy of the receipt provided to the buyer, and (e) any other information or documents related to the transaction that we reasonably request, including without limitation evidence that the transaction was authorized. If the claim is not caused by Card (described below) fraud for which we are responsible under the specific account terms that apply to the accounts available through the Service or our failure to make the applicable transaction information available as it was received by us, or if you fail to comply with the immediately preceding sentence, then you owe us the amount of our or our customer purchase (including without limitation the purchase price, all associated shipping and handling charges and all taxes) and all Network (described below), bank or other payment processing, re-presentment and other fees associated with the original purchase and any Chargeback or refund. If you are involved in a dispute with our buyer or another user involving the sale of physical goods, you release us (and our agents and employees) from any and all claims, demands, and damages (actual and consequential) in any way connected with the dispute and the transaction.

Chargebacks. The amount of a transaction may be charged back or reversed to your Account (a “Chargeback”) if the transaction (a) is disputed by the sender or us, (b) is reversed for any reason, (c) was not authorized or we have any reason to believe that the transaction was not authorized, or (d) is allegedly unlawful, suspicious, or in violation of the terms of this Agreement. You owe us and will immediately pay us the amount of any Chargeback and any associated fees, fines, or penalties listed in the Fee Schedule or assessed by our Processor, processing financial institutions, or MasterCard, Visa, American Express, Discover, and other payment card networks, associations, or companies (“Networks”). You agree to assist us when requested, at your expense, to investigate any of your transactions with us or our buyers processed through the Service. For Chargebacks associated with Cards not initiated by us, we will work with you to contest the Chargeback with the Network or issuing banks should you choose to contest the Chargeback. We will request necessary information from you to contest the Chargeback not initiated by us. Your failure to timely assist us in investigating a transaction, including without limitation providing necessary documentation within 11 days of our request, may result in an irreversible Chargeback.


Our Role. Except for our limited role in processing payments that you authorize or initiate, we are not involved in any underlying transaction between you, any other user, or any service providers. We are not a bank and do not offer banking services. We may use the services of one or more third parties to provide the Service and process your transactions (each a “Processor”). We do not guarantee payment on behalf of any user.

Your Authorization. You authorize us to hold, receive and disburse funds in accordance with your payment instructions, whether provided to us directly or through a third party, and whether to us in our own capacity or in our capacity as acting on behalf of sellers of goods or services and other third parties that have appointed us as agent for the limited purpose of receiving payments. Your authorization permits us to debit or credit your Account’s balance, any credit card, debit card, or other payment cards that we accept ("Cards"), or any other payment method we accept. When you instruct us to pay a user, you authorize and order us to commit your payment (less any applicable fees or other amounts we may collect under this Agreement) to that user. We may limit the recipient's ability to use or withdraw the committed funds for a period of time we have agreed with the recipient. Your authorizations will remain in full force and effect while you maintain your Account with us and for any bank account.

Cards. You may use registered Cards to pay for goods or services. You may be required to verify that you control the Card accounts that you register prior to using the Cards for transactions or to obtain additional payment privileges. You may not use your Card to make payments to yourself or to add money to your account.

Accepting Cards. You will comply with our Card processing policies, procedures, and instructions as published on our Site or provided to you from time to time. As a condition of accepting Cards using the Service, you agree to follow all applicable rules and regulations of the Networks, as amended from time to time, that are provided to you or are generally available to the public (including merchant rules posted on,,, and (“Network Rules”). We may remove or add Cards or other payment methods that we accept at any time without prior notice. Except as permitted by Network Rules or applicable law, you will not (a) establish limits below which you will not accept a Card, (b) assess a surcharge for the use of a Card in connection with any transaction, or (c) dispense cash on any Card transaction. We will only process Cards that receive an authorization from the applicable Network or Card issuer. An authorization does not guarantee that such transaction will be collectible or that the cardholder is actually authorized to use the Card or that the transaction will not be subject to Chargeback.


Transaction Limits. We may delay, suspend or reject a transaction for any Account for any reason, including without limitation if we suspect the transaction subjects us to financial or security risk or is unauthorized, fraudulent, suspicious, unlawful, in violation of the terms of this Agreement, subject to dispute (including without limitation a dispute under our Buyer Dispute Program) or Chargeback, or otherwise unusual.

Taxes. You are responsible for determining any and all taxes and duties assessed, incurred, or required to be collected, paid, or withheld for any reason in connection with any request for or performance of the Service, your use of the Site, the sale or purchase of any products or services for a transaction, or otherwise in connection with any action, inaction, or omission by you or any affiliate of yours, or any of your or their respective employees, agents, contractors, or representatives (“Taxes”). You also are responsible for collecting, withholding, reporting, and remitting correct Taxes to the appropriate tax authority. We may provide you a means for you to determine and apply taxes to your transactions, but we and our Affiliates are not obligated to determine whether taxes apply and are not responsible for calculating, collecting, reporting, or remitting any taxes to any tax authority arising from any transaction. Information about you and your transactions using the Service may be reported to the Internal Revenue Service (“IRS”) as provided in our policy on IRS Reporting Regulations on Third-Party Payment Transactions.

Indemnity. You will indemnify and hold harmless us and our Affiliates (and their respective employees, directors, agents, and representatives) from and against any and all claims, costs, losses, damages, judgments, Tax assessments, penalties, interest, and expenses (including without limitation reasonable attorneys’ fees) arising out of any claim, action, audit, investigation, inquiry, or other proceeding instituted by a person or entity that arises out of or relates to: (a) any actual or alleged breach of your representations, warranties, or obligations set forth in this Agreement, including without limitation any violation of our Policies or Network Rules, (b) your wrongful or improper use of the Service, and (c) any transaction submitted by you through the Service.
You shall not store any significant portion of the Content in any form. Copying or storing of any Content for other than personal, noncommercial use is expressly prohibited without prior written permission from PrintBase, or from the copyright holder identified in such Content's copyright notice. All trademarks, service marks, and trade names which appear on the Services are proprietary to PrintBase or third parties. You shall abide by all copyright notices and restrictions contained in any Content accessed through the Services.

You shall not store any significant portion of the Content in any form. Copying or storing of any Content for other than personal, noncommercial use is expressly prohibited without prior written permission from PrintBase, or from the copyright holder identified in such Content's copyright notice. All trademarks, service marks, and trade names which appear on the Services are proprietary to PrintBase or third parties. You shall abide by all copyright notices and restrictions contained in any Content accessed through the Services.
In accordance with the DMCA, we’ve adopted the policy below toward copyright infringement. We reserve the right to (1) block access to or remove material that we believe in good faith to be copyrighted material that has been illegally copied and distributed by any of our advertisers, affiliates, content providers, members or users, (2) refund orders containing infringement materials and (3) remove and discontinue service to repeat offenders.
A. Understanding Intellectual Property - The Basics
At PrintBase, we are very excited to support our PrintBase merchants and to help them produce great custom products and a great experience for their buyers. In our efforts, we are also committed to protecting the rights of individuals and companies with respect to the content published on the PrintBase service.

Third party rights are based on a range of laws and legal standards that can be confusing. Those rights are each very different from the other and are often misunderstood. We have created this guide to provide very high-level information about certain types of legal rights and to help PrintBase merchants understand what is permissible on the service.

We have described some key rights below (trademark, copyright and right of publicity). In reality, the legal analysis for each of these rights is much more detailed and complex than our summary below. Still, we hope the information below is useful and will provide some guidance for creation of permitted products on the PrintBase service.
1. Trademark
What is a trademark?
A trademark is a word or symbol that indicates the “origin of goods,” meaning it allows consumers to identify the company that is ultimately responsible for a particular product. It is also intended to tell consumers about the quality and desirability of the product itself, so consumers are hopefully more likely to buy it. When a consumer sees the “BMW” mark on a car, there is a lot they will assume about the engineering, comfort and enjoyment they will have driving the car. That connection between the trademark (“BMW”) and the perceived qualities of the product (luxury, power, engineering excellence) has a lot of value in the market. Companies invest a great deal of time and money in developing that association between their mark and the products, because it can have a significant impact on sales. Reputation and brand mean a lot. The value itself is something companies work hard to protect.
What are trademark rights?
The concept behind trademark rights is that the owner of the mark has the legal right to stop people from trading off of the value of the company’s brand and reputation. They can do so by stopping the use of any confusingly similar trademark. So if an unknown car company wants to use the mark “VMW” to identify their new car, BMW will be able to stop them from doing so based on the similarity of the marks themselves and the goods they are used to identify. Often trademark owners will also secure rights in other related goods that they want to sell – for example, t-shirts.
What does trademark mean for PrintBase merchants?
PrintBase merchants are not allowed to use third party trademarks unless they have permission. PrintBase conducts preventive reviews of all products to help ensure third party rights are not violated.
2. Copyright
Copyright protection
Copyright has existed for hundreds of years (it even predates the US Constitution). The underlying idea is to give merchants of certain works the right to control the reuse and distribution of that work (whether an exact copy or a modified version).Copyright law says that a work has to be "original" to be protected. "Original" doesn’t mean innovative. "Original" in the legal sense means that the creator didn’t copy anyone else. Under copyright law, you are not entitled to use someone else’s work as a basis for your own. You have to originate your own works, creating them from scratch. For example, in one famous case, a photographer was found to have copied the photograph of another artist even though he used a different model and location. The details of the second photograph were so similar to the first (the look, layout and subject matter) that the court found copyright infringement.

Copyright is intended to strike a balance between freedom to be inspired and protection for those who create. For example, facts are not covered by copyright. Utilitarian works, such as instructions or recipes, are not covered. Everyone is free to use ideas and information. Copyright only extends to the unique expression of ideas, not the idea itself.

Copyright is not intended to limit sharing of ideas and does not cover the underlying idea itself. So the painter of a landscape can’t stop other people from painting landscapes. They can only stop other artists from using their specific painting as a basis for another work.

Though copyright does not cover ideas, to the extent the idea can be expressed in many different ways, each expression will be protected by copyright. But the components of expression, such as individual words and phrases or individual shapes and design elements, are not protected. The expression has to extend beyond the individual components. The simpler the design, the less protection provided by copyright.
What does it mean for PrintBase merchants?
PrintBase merchants are not allowed to use third party copyrighted works unless they have permission.

3. Right of Publicity and Right of Privacy
Right of publicity is very different than the legal rights provided by trademark and copyright and is a much simpler concept. Right of publicity is the right of famous people to control the commercial use of their name or likeness. So Taylor Swift has the right to decide whether her name or face will appear in a product advertisement.

Right of publicity is really a subset of the larger right of privacy that applies to all people. In the context of marketing and merchandise, that means each person is entitled to control the use of their name and image in a commercial context.

In keeping with right of publicity and privacy laws, PrintBase will not be able to print shirts that include the name or likeness of any individual, including celebrities, unless we are instructed otherwise by the individual or their agent.

B. Notice and Takedown Procedure - How to File an Intellectual Property Complaint
Notice and Takedown Procedure - Reports and Complaints
If you believe that your content has been used in a way that constitutes an infringement of your rights, please notify PrintBase by filling out our Notice and Takedown Report Form. Your complaint must include the following important information:

• An electronic or physical signature of the person authorized to act on behalf of the owner of the relevant matter
• A description of the matter claimed to have been infringed
• The URL (or URLs) identifying where the claimed infringing content is located on the PrintBase site.
• Your address, telephone number, and email address
• The date you first created the work
• The date and manner in which you first made the work public or used the work in commerce
• A statement by you that you have a good faith belief that the disputed use is not authorized by the owner, its agent, or the law
• A statement by you, made under penalty of perjury, that the above information is accurate; and you are authorized to act on behalf of the owner of the rights involved
• Electronic documents, images or links to URLs establishing the following:
• A copy of the workThe date you first created the work or used the work in commerce
• The date and manner in which you first made the work public
• Any other documents or information supporting your claim (i.e. trademark or copyright registration information, proof of ownership/authorization to act, etc.)

In order to expedite the process, all IP claims must be submitted via our Notice and Takedown Report Form. In the event you have technical difficulties with the form, you can file a complaint with PrintBase’s Designated Agent for complaints at: [email protected]. Notice and Takedown Reports filed via PrintBase’s Designated Agent will not be accepted unless they contain all the required information indicated above.

IMPORTANT NOTICE: Your claim, including the personal contact information you provide, will be forwarded directly to the complainant.

If Your Work Has Been Included in a Notice and Takedown Report
If PrintBase has received a valid Notice and Takedown Report ( which specifically includes one or more of your works, the noted works will be removed.

The Notice and Takedown Report that has been received may or may not have also included other works by other artists, and by removing the work, we are not stating that your work does or does not infringe copyright, trademark or publicity rights law.

We have must act on reports filed in accordance with our IP/Publicity Rights Policy.While the work may not have been a direct copy of someone else's work, it may contain elements, logos, or personal likenesses which may infringe on another's rights.

If you believe a report was in error or should not apply to your work, you have the right to lodge a counter-notification.

We do apologize that we are legally not able to provide individual copyright, trademark or publicity rights advice, or give personal opinions on these matters.

We recommend that you research the relevant copyright, trademark and publicity rights laws and their application to your work or consult an IP specialist if you are unsure why your specific work may have been included in a Notice and Takedown Report
Filing a Counter Notice
If you believe that removal of the content is the result of a mistake (for example, that you have authorization) or misidentification, you can send us a counter notice through our counter notice form ( ). Such counter notice must provide the following information:

• An electronic or physical signature of the person authorized to act on behalf of the owner of the relevant matter
• A description of the content which we have removed, including the URL on which the content was located on the PrintBase site
• Your address, telephone number, and email address
• A statement by you that you consent to the jurisdiction of the Federal District Court, San Francisco County, California, United States and that you will accept service of process from the person who provided notification described above or an agent of such person
• A statement by you that, under penalty of perjury, you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled
• A description of the factual and/or legal reasons why you believe that the material should not have been removed
• Electronic documents, links, images or URL which support your claim (i.e. trademark registration information, copyright registration information, proof of your prior use, etc.)

In order to expedite the process all counter notice claims must be submitted via our Counter-Notification Form. In the event you have technical difficulties with the form, you can file your Counter Notice with PrintBase’s Designated Agent at: [email protected]. Counter Notices filed via PrintBase’s Designated Agent will not be accepted unless they contain all the required information indicated above.

If we receive your counter notice but your work does not comply with the PrintBase Terms of Service, IP/Publicity Rights Policy, Acceptable Use Policy, and/or any other PrintBase Policy, we may inform you that we are not be able to reinstate your work. We may also request further information from you in order to determine whether the work can be reinstated.

If we determine that we are able to reinstate your work, we will forward your counter notice directly to the complainant, which will include your personal contact information. At that time the complainant may take legal court action against you in the United States. If, after 14 days, the complainant has not taken legal action against you, you may contact us to request that we reinstate your work. If your work otherwise complies with our User Agreement and IP/Publicity Rights Policy, we may reinstate your work at that time.


In order to maintain the security and integrity of the network for the buyers and sellers using , along with the intent of maintaining the overall security of the platform, we may take Balance-level or store-level actions under certain circumstances. If we detect any cases of suspicious activity or actions deemed to be in violation of PrintBase’s Terms of Service, we retain the sole discretion to take these actions, and we will notify you of any such action. To request information in connection with an account for long-term or short-term holds, you are advised to follow the instructions emailed to you with respect to the hold implementation.

Our decisions on holds are based on criteria that are essential to our management of risk and the protection of our customers and/or service providers on the PrintBase platform. Disclosure of related details are restricted and subject to our considerations without any obligation unless required by governmental authorities.

In order to facilitate actions described above and to allow us to assess the level of risk associated with your  account, by opening an account on our platform, you agree to cooperate with ’s requests for financial statements and other documentation or information, when pertinent, in a timely manner.

A hold means that  temporarily holds a part or all of your  Balance by rejecting one or all of your payout requests as justified by the rationale for this action.  reviews many factors before imposing a rejection, including: account tenure, transaction activity, business type, past customer disputes, third-party claims, or authoritative proposals. Some common situations where  will hold payments may include, but are not limited to:

  • Payments for higher-risk product categories as specified in the individual policy (if any) of each feature in the PrintBase system.
  • Sellers who have performance issues, or a high rate of buyer dissatisfaction substantiated as disputes or bad ratings.
  • Sellers who violate one or more articles of PrintBase’s Terms of Services or are accused of fraudulent activities during their business session on the PrintBase platform.
  • Sellers who illegally upload and use copyrighted products for business purposes without the official consent and legal written agreements of the copyright owner (Art. 3)

When a hold is placed on your  Balance, the funds will remain in your Total Current Available. We will notify you via  email, whenever we place a hold.

Risk-based holds generally remain in place for up to 90 to 180 days from the date the payment was received into your account or from the date of the hold implementation. We may release the hold earlier under certain circumstances, but any earlier release is conducted at our sole discretion. The hold may last longer than 180 days if the payment is challenged as a payment that should be invalidated and reversed. In this case, we will hold the payment in your account until the matter is resolved.

Sellers in violation of DMCA, article 3 in this Terms of Service must comply to these hold extension regulations: All revenues and profits generated from infringed products or campaigns published by store owners themselves on the ShopBase platform (which are being processed to payout in ShopBase Balance) will be withheld to offset the risk of disputes and litigations (for up to 90-180 days) or shall be made as requested from competent authority (if any).

We reserve the right, in our sole discretion, to seek reimbursement from a seller in any of the following circumstances: (a) we provide a refund to a buyer because a seller did not promptly deliver the goods, (b) we discover erroneous or duplicate transactions related to a seller, (c) we receive a chargeback from a buyer's credit card issuer or reversal of payment for the amount of a buyer's purchase from a seller, (d) any costs or losses in connection with refunds or compensation for orders that infringe intellectual property rights on ShopBase, or (e) a seller does not act in accordance with ShopBase’s policies.

We may obtain reimbursement of any amount owed by a seller to ShopBase by deducting said amount from future payments owed to the seller, reversing any credits to the seller’s payment account balance, charging the seller's card on file, charging the seller’s payment account, or by seeking reimbursement from the seller by any other lawful means. You hereby authorize us to use any or all of the foregoing methods to seek reimbursement. ShopBase may suspend your selling privileges at any time pending payment of your outstanding balance.

Unless otherwise agreed by the parties and subject to PrintBase's rights set forth in this Section 4, you shall own all right, title and interest (including all intellectual property and other proprietary rights) in and to all data developed using your Customer Data during the performance of the Services and delivered to you by PrintBase ("Results"). Results are works made for hire to the extent allowed by law, and PrintBase makes all assignments to you necessary to accomplish the foregoing ownership. You hereby grant PrintBase a limited, non-exclusive right (i) to disclose your Results to PrintBase's employees and agents solely as required for them to provide PrintBase with their products and services, and (ii) to disclose your Results to comply with court order, law, or direction by a governmental or regulatory agency (in which event, PrintBase will use reasonable efforts to provide prior written notice to you of such disclosure and the opportunity to object to such disclosure or to seek confidential treatment of such data), and (iii) to use your Results to operate, manage, and maintain the Services, and to improve the Services' ability to deliver web and application analytics services to you. PrintBase may compile and analyze Results and prepare reports and other work product using the aggregate Results compiled from you and other customers. Notwithstanding anything in this Agreement, PrintBase shall have exclusive ownership rights to, and the exclusive right to use, such compiled Results for any purpose, including, but not limited to advertising, marketing, and improvement of the Services. PrintBase shall not distribute compiled Results in a manner that identifies you without first obtaining your prior written consent.

PrintBase has no obligation to store any Results after delivery of such Results to you. PrintBase reserves the right to withhold, remove or discard Results without notice for any breach of this Agreement by you, including, without limitation, your non-payment of fees due hereunder. Upon termination of this Agreement for your breach, PrintBase shall have no obligation to maintain or forward any Results to you.


You are responsible for all of your activity in connection with the Services. You may not post or transmit, or cause to be posted or transmitted, any communication designed or intended to obtain password, account, or private information from any PrintBase user. PrintBase will not be liable for any failures in the Services or other problems which are related to your Customer Data or any equipment or service outside of PrintBase's facilities or control. You shall not use any part of the Site or Services to violate the security of any computer network, crack passwords or security encryption codes, transfer or store material that is deemed threatening or obscene, or engage in any kind of illegal activity. You will not run Maillist, Listserv, any form of auto-responder, or spam on the Site or through the Services. You will use the Services only in compliance with all applicable laws (including but not limited to policies and laws related to spamming, privacy, intellectual property, consumer and child protection, obscenity, or defamation). You represent, warrant and covenant that your use of the Services shall at all times comply with PrintBase's Anti-Spam Policy, as may be amended by PrintBase from time to time, and you will not access or use third party mailing lists in connection with preparing or distributing e-mail through the Services.


1. Purpose 

Monitor is committed to the prevention, deterrence, detection, and investigation of all forms of fraudulent advertising or abusive action conducted via advertising service providers on the PrintBase platform. 

2. Scope 

Monitor requires all users registered on PrintBase to act forthrightly and with integrity and to comply with the public resources for which they are using. It is the responsibility of all users to read and familiarize themselves with the contents of this policy and any related procedures while active on PrintBase. 

3. Definitions

For purposes of this policy, “Fraudulent advertising” & “Abusive action on advertising service providers” are defined as an advertising account’s property belonging to another party, being used without consent for advertising purposes that lead to fraudulent traffic, and might cause future reports, disputes, chargebacks, court orders, and so forth. 

4. Investigating an allegation of fraudulent procedure(s)

Prompt and thorough investigation will be conducted in any and all cases of actual or suspected fraud.

The focus of each investigation is to:

  • minimize and recover losses;
  • establish and secure the evidence necessary for criminal or disciplinary action;
  • review the reasons for the incident, measures taken to prevent recurrence, and any action deemed beneficial for strengthening future responses to fraud;
  • keep relevant personnel adequately informed;
  • assign responsibilities for investigating the incident; and
  • establish circumstances in which external specialists should be involved.

a) Initiating Action

  • Submit an initial notice of PrintBase suspension on their PrintBase account and available funds
  • Apply an action of holding all funds on PrintBase Balance of the violators for no longer than 6 months for further investigation 

b) Process of investigation

Suspected fraud will be investigated without any undue delay, in an independent, professional manner and in the interests of all parties involved.

The violator (i.e. the potential offender), must provide sufficient evidence of their advertising activities that draws revenue on PrintBase in an appropriate manner in accordance with the PrintBase Moderation team’s request.

c) Collecting evidence

The investigating officer will take immediate steps to secure non-physical assets, including PrintBase accounts plus any records and all other potentially evidential documents. Said officer will ensure that appropriate controls are introduced to prevent further loss.

Forms of evidence may vary, but are not limited to: 

  • Payment proofs for advertising service providers
  • Support proofs of advertising service providers
  • Ownership proofs of the advertising accounts on advertising service providers

The investigating officer will maintain detailed records of the investigation. In particular, said officer will keep a record of:

  • email/chat conversations;
  • document reviews;
  • results of investigations.

In addition, the investing officer will keep (where possible), a record of who has handled each item of evidence, categorizing evidence into the following groupings:

  • prime documents;
  • certified copies;
  • physical items;
  • secondary evidence for discussions;
  • circumstantial evidence.

d) Investigative interviews (if needed)

All interviews will be conducted in a just and proper manner and in accordance with

PrintBase's Terms of Service. Notes from any interviews will be recorded and kept in the investigation file.

e) Further actions (if needed)

The findings of the investigation will be reported to the person in charge who will determine what further action (if any) should be taken. 

f) Final reporting

Upon completion of an investigation and following the conclusion of action taken, a written report shall be submitted to specialized officers containing:

  • a description of the incident, including the value of any loss, people involved, and the means of perpetrating the fraud;
  • measures taken to prevent recurrence;

action needed to strengthen future responses to fraud, with a follow-up report on whether the actions have been taken with the holding funds on section 4.a. Initial notice.


Introduction and Scope

As with any financial institution, there is a risk of PrintBase products and services being used to launder money and finance terrorism. [U.S] law and applicable local laws in the jurisdictions in which we operate, requires us to put training, processes and systems in place to identify, manage and mitigate this risk. We do this to protect the Group’s reputation, to comply with relevant laws and to be a good corporate citizen. Failure to do so may result in social harm, significant penalties, including legal and regulatory action.

Our AML/CTF policy

(i) Sets out how PrintBase complies with its legislative obligations.

(ii) Applies to all business divisions and employees (permanent, temporary and third party providers) working in [U.S] and overseas.


(i) “Money laundering” is the process of hiding or disguising the source of illegally obtained (“dirty”) funds to make them appear legitimate (“clean”), e.g. by filtering them through the financial or fintech system; or by sale and purchase of goods and services.

Money laundering reduces the risk of detection and confiscation by authorities. It is just as serious as the criminal activity behind it – and preventing it can help reduce crime.

(ii) “Terrorism financing” differs from money laundering in 3 main ways:

(A) Its primary purpose is to disguise the ultimate use of the funds, as opposed to their origin.
(B) It can involve relatively small sums of money, which can have a huge impact in terms of death, destruction and disruption.
(C) Although terrorists may finance their activities through crime, legitimate funds can also be misappropriated to finance terrorism.

Customer identification

The AML/CTF Act provides a list of ‘designated services’, such as opening an account or making a deposit. Before receiving any of these designated services, customers will be required to provide proof of identity or similar documentation.

PrintBase is required to collect and verify this information, depending on the type of customer:

(i) “Personal” - an individual person of any nationality.
(ii) “Sole trader” - a person who trades in their own legal right without the use of a company structure, incorporation or partners and who, alone, has full liability for the activities of the business.
(iii) “Domestic company” - incorporated in [U.S], including proprietary, public and listed public companies.
(iv) “Foreign company” - incorporated outside [U.S].
(v) “Partnership” - a relationship between persons (the partners) carrying on business in common, under a partnership agreement, with a view to profit.
(vi) “Trust” - a relationship where the trustee holds property or assets for a beneficiary. The trustee can be an individual, a group of individuals or a company.
(vii) “Association” - a group of persons who have agreed to join together in pursuit of one or more common objectives. An association can be incorporated or unincorporated.
(viii) “Registered co-operative” - a legal entity owned and controlled by the people for whom it was established and who benefit from using its services.
(ix) “Government body” - can be domestic or foreign government body.

Please note PrintBase complies with the national privacy principle. Read more about PrintBase’s Privacy Statement link.


Money laundering and terrorism financing (ML/TF) are sometimes detected because a customer acts or behaves in a suspicious way or by request of a competent authority.

For a ‘suspicion’ to be valid, we must have reasonable grounds to believe ML/TF activity may be occurring, unless we follow request or instruction made by the competent authority. To support this, employees receive training in identifying and reporting suspicious matters.

PrintBase’s 5 key AML/CTF principles

(i) Comply with AML/CTF legislation in the countries we operate in.
(ii) Strive to fulfil international standards as detailed in the recommendations of the Financial Action Task Force (FATF).
(iii) Work in conjunction with the [U.S] Government and the governments of the countries we operate in, and support their objectives in relation to the prevention, detection and control of ML/TF.
(iv) PrintBase may decide not to provide products or services based upon decisions guided by ML/TF risk appetite and corporate social responsibility.
(v) Maintain and comply with an AML/CTF program, as required by [U.S] AML/CTF legislation.

Policy roles and responsibilities

PrintBase’s Board of Directors (the Board) and Senior Management have ongoing oversight of our AML/CTF policy and procedures. All permanent and temporary employees must comply with these, attend training specific to their role, and report suspicious matters or behaviors.

We have a dedicated AML/CTF Officer or hire a professional firm or expert (MLRO), responsible for monitoring the status and effectiveness of the PrintBase’s AML/CTF risk management and compliance and reporting it to our Executive team.

The MLRO also leads a Group AML/CTF team, which maintains PrintBase's AML/CTF policy framework, and provides subject matter expertise and advice to our businesses.

PrintBase’s AML/CTF program

The design and implementation of the program was tailored to our ML/TF risk profile, applying specific systems and controls, including:

(i) ML/TF risk assessment.
(ii) Employee training.
(iii) Employee and customer due diligence.
(iv) Transaction monitoring.

Monitoring and reporting

We also report the following information to [FinCEN (Financial Crimes Enforcement Network)], [U.S]’ AML/CTF regulator:

(i) Transactions with a cash component of US$10,000 or more.
(ii) Electronic transfers of funds into or out of [U.S].
(iii) Any transactions or other activities regarded as suspicious.

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